Contact Us
CONTACT US

Contents


Details

Telephone Numbers
  • Emergency medical assistance helpline+44 (0) 208 763 3283
  • General policy information0845 070 1956
  • Halifax pre-travel advice0208 763 3283
  • Claims0845 604 9839
  • Foreign money service0845 725 3545
  • Halifax Medical Screening Helpline0845 070 1956
  • Legal assistance0870 850 4566
  • Legal assistance if calling from outside the UK+44 (0) 1455 254 168
  • Hearing Impairment/Textphone service0800 316 0775
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Fax numbers
  • Travel Admin Unit01422 439900
 
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Complaints procedure
Although we aim to please, we want you to tell us if you have problems.

Action you can take. First contact:

Halifax Travel Insurance Centre
1 Drake Circus
Plymouth
PL1 1QH

Or if it involves a claim:

The Claims Manager
Halifax Travel Claims Department
PO Box 1037
Oakleigh House
Cardiff
CF11 1HU

If this does not settle the matter, you can write to one of the following:

Customer Relations Office

FirstAssist Insurance Services
1 Drake Circus
Plymouth
PL1 1QH

Telephone: 0870 060 0190
Fax: 01752 258 564

If you are still not happy, you can contact the Financial Ombudsman Service at:

The Insurance Division

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR.
United Kingdom

If you make a complaint, it will not affect your right to take legal action. A copy of our detailed complaints procedures is available on request.


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