Contact us

You can call us on 0800 032 1751.

Our lines are open Monday to Friday 8am - 8pm, Saturday 8am - 7pm, Sunday 9am - 5pm.

Claims number: 0845 604 9839

Emergency medical: +44 (0) 208 763 3283

Other telephone numbers

General policy information: 0845 070 1956

Halifax pre-travel advice: 0208 763 3283

Foreign money service: 0845 725 3545

Halifax Medical Screening Helpline: 0845 070 1956

Legal assistance: 0870 850 4566

Legal assistance (if calling from outside the UK): +44 (0) 1455 254 168

Hearing Impairment/Textphone service: 0800 316 0775

Fax numbers

Travel Admin Unit: 01422 439900

Complaints procedure

Although we aim to please, we want you to tell us if you have problems.

Action you can take. First contact:

Halifax Travel Insurance Centre
1 Drake Circus

Or if it involves a claim:

The Claims Manager
Halifax Travel Claims Department
PO Box 1037
Oakleigh House
CF11 1HU

If this does not settle the matter, you can write to one of the following:

Customer Relations Office

FirstAssist Insurance Services
1 Drake Circus

Telephone: 0870 060 0190

Fax: 01752 258 564

If you are still not happy, you can contact the Financial Ombudsman Service at:

The Insurance Division

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR
United Kingdom

If you make a complaint, it will not affect your right to take legal action. A copy of our detailed complaints procedures is available on request.